Terms of Service
This Service Policy applies to purchases and interactions made through Livomiva (hereinafter referred to as “we” or “us”) on our online store.
1. Introduction & Scope
This Policy outlines the terms under which users browse, shop, interact with support, and receive services from our website.
Continued use of our website signifies acknowledgement and acceptance of this Policy.
2. User Account & Website Responsibility
Users are responsible for providing accurate information and keeping their account details current.
Users are fully responsible for actions taken under their account.
We strive to maintain uninterrupted website functionality; however, occasional technical issues may occur, and we will act promptly to correct them.
3. Product, Stock & Pricing Notice
Product listings, stock availability, descriptions, and pricing displayed on the site may change at any time.
We may update, discontinue, or replace products without prior notice.
Information shown on the website is for reference, and the final confirmation is based on the details at checkout.
4. Orders & Payment
Placing an order confirms agreement to the product, quantity, and charges shown at checkout.
Orders are processed only after successful payment submission.
Once submitted, the order will move into fulfillment based on availability and processing timelines.
5. Shipping Policy
Shipping is available across Australia nationwide, with the following terms:
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Free shipping on orders 100 AUD and above (including 100 AUD)
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8.99 AUD flat fee for orders below 100 AUD
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Processing time: 1–3 business days
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Shipping timeframe: approx. 6–10 business days after dispatch
Full details:
Shipping Policy
6. Order Cancellation Policy
You may request cancellation before the order has shipped.
Steps:
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Contact customer support to submit a cancellation request
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Provide order number and proof of payment
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If approved, we will cancel the order and process a refund within 1–3 business days
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Refunds will be issued back to the original payment method
Full details:
Order Cancellation Policy
7. Return & Exchange Policy
Requests may be submitted within 45 days of receipt, subject to eligibility.
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Contact support for approval
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Provide order number plus photos/videos
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Refunds: processed 1–3 business days after inspection approval, returned to original payment method
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Exchanges: replacement item sent within 1–3 business days after inspection approval
Full details:
Return & Exchange Policy
8. Disputes & Resolution
In the event of any dispute arising from the use of this site or purchase of goods, both parties should attempt to resolve the matter through direct communication first.
If unresolved, the matter will proceed based on applicable procedures in the user’s location.
9. Privacy & Data Protection
We collect only the information necessary to provide services, fulfill orders, and enhance the user experience.
Data handling, user rights, and storage practices are defined in:
Privacy Policy
10. Intellectual Property
All text, images, designs, layouts, and materials on the website are protected content.
Users may view and reference content for personal use but may not reproduce, modify, or distribute without permission.
11. Limitation of Liability
We are not responsible for delays caused by factors beyond reasonable control, including:
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Incorrect user-provided information
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Logistics delays or disruptions
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System maintenance or technical interruptions
We will make reasonable efforts to minimize impact and assist with resolution.
12. Modifications to This Policy
We reserve the right to update or revise this Policy at any time.
Changes take effect once posted.
Users are encouraged to review this page periodically for updates.
13. Contact Us
For policy-related questions, service inquiries, or support requests, contact us at:
Address: 283 Bleecker St 1R, Brooklyn, NY 11237, US
Phone: +1 (631) 235-2880
Email: support@livomiva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)